“Massive costs are incurred as a result of conflict, and massive savings can occur as a result of conflict resolution”
– Kenneth Cloke & Joan Goldsmith
Organisations that do not have efficient processes and options to manage and resolve disputes are vulnerable to expending direct and indirect costs and time in attempting to address complaints and disputes.
Dispute System Design (DSD) is when organisations design (or redesign) a system to assess how efficient their processes are in preventing, managing and resolving complaints and disputes, and/or limiting their impact. DSD can be adopted in large or small organisations as well as public, statutory, and government bodies. It can also be implemented by Courts in improving access to justice.
If you are interested in knowing more about DSD and its application to managing and resolving disputes in your organisation, please Contact Us.