Online Dispute Resolution (ODR) has been around for over 25 years and is being used more since the impact of the COVID-19 pandemic. Mediation and other forms of dispute resolution methods have had to pivot from meeting face-to-face meetings Information and Communication Technologies (ICT), such as computers, telephone, and software programs.
Online mediation or remote mediation is where the parties adopt technologies such as Zoom, Webex or MS Teams video platforms. Remote mediation can also be conducted via telephone. The mediator in managing the mediation process uses a range of online tools and software programs to facilitate communication, discussions, and the signing of agreements.
The opportunities for ODR, and the use of technology in the prevention and resolution of disputes through mediation, is growing. ODR is also developing in the legal systems with courts and tribunals adopting ODR platforms to improve access to justice.
Some of the advantages of ODR:
- Parties can attend the mediation from the comfort of their home or business premises without having to be physically present
- Provides a level of comfort to the parties and reduces stress and anxiety
- Saves time and costs without the need to travel
- Documents and agreements are exchanged and signed online
- Can be a fast, effective, and efficient option to resolve disputes
If you are interested in knowing more about ODR platforms and its application to your organisation, please Contact Us.